Features
Order Management: Order Flow, Returns and Admin Panel Permissions
How do you manage orders in Esoltec? In Esoltec, as soon as an order comes in, stock is reserved, a draft invoice is prepared and the buyer receives a confirmation email. You filter orders by number, customer, date, amount and payment method on the Sales › Orders screen, and customers are emailed when an order is shipped, delivered or canceled. Return requests are collected on a separate screen, and you give team members role-based access to only the screens they need.
Last updated: · Owner: Esoltec product team
Included in your plan
Payment refunds from the admin panel
Role-based admin panel permissions
Connecting apps from the app store
Advanced sales reports
API access and webhooks
Via an app
Values come from the plan comparison table. Plan comparison table.
What you can do in the panel
Orders on one screen
In Sales › Orders, you filter by order number, customer, date, amount and payment method. Orders awaiting payment are kept on a separate tab.
Customers are informed when the status changes
For the Shipped, Delivered and Cancelled statuses, the buyer receives an email; you edit the email text with your own templates.
Returns and permissions
Return requests are collected on the Sales › Returns screen. You can give teammates role-based permissions that open only the screens relevant to them.
How it's done
- 01
Open the order and change its status
Open the order details from the Sales › Orders list and update the status.
- 02
Decide on the return request
Approve or reject the request on the Sales › Returns screen.
- 03
Give your team access
Add users and choose their roles on the Settings › Users & Roles screen.
On the roadmap
These items aren't in any plan today. We don't give dates before they're ready; once added, they appear in the plan table and on this page.
- B2B / dealer portal
Frequently asked questions
Is the customer notified when I change the order status?
An email is sent to the buyer for the Shipped, Delivered and Cancelled statuses. You can edit the email templates on the Email › Templates screen.
Can a team member see only the orders?
Yes. Admin panel users are given role-based permissions; each user sees only the screens their role gives access to.
Can I get sales reports?
You can filter the order list; to export your order data, you can write to our support team. Advanced sales reports with ready-made charts are on the roadmap.
Can I transfer orders to my own system?
Yes, through an app. esoltec's app API allows reading orders, customers and returns, and receiving events such as new orders instantly via webhooks; an app that connects to your own system uses this API. For invoicing, the Paraşüt connection is ready. A ready-made accounting / ERP integration is on the roadmap.
Get started today
Take your first step toward the future of e‑commerce.
Ready-made templates for your industry, campaign and coupon tools, abandoned cart emails, and payment and shipping integrations are waiting for you in every plan.