Shipping
FedEx Integration: International Shipments and Labels
What does Esoltec's FedEx integration do? Esoltec's FedEx integration lets you create shipments from the admin panel with your FedEx account. You enter your API Key, Secret Key and FedEx account number in Sales › Shipping Settings › Carriers; with “Create Shipment” on the order detail, the shipment is created at FedEx and the label arrives as PDF, ZPL or PNG. Customs data and a commercial invoice are added to shipments to recipients outside the EU.
Integration details
- Support status
- Available: connect it from the admin panel with your own account
- Last updated
- Owner
- Esoltec product team
- In the panel
- Sales › Shipping Settings › Carriers
- Step-by-step guide
- Step-by-step guide (in Turkish)
What you can do
Creating shipments: for an order that is Confirmed or Processing, “Create Shipment” creates the shipment at FedEx; the order becomes “Shipped” and the customer gets a shipping email.
Label: the FedEx label arrives as PDF, ZPL or PNG (4×6) and appears on the order detail.
Customs: for recipients outside the EU, customs data with the product's HS code and country of origin and a commercial invoice are added; you choose who pays duties (Incoterms) in the settings.
Cancelling: you cancel the shipment from the panel; if the order is cancelled, the shipment is cancelled too.
Test mode: works with FedEx's sandbox; test and live details are entered separately.
How to connect it
- 01
Create a project in the FedEx Developer Portal and get an API Key and Secret Key.
- 02
In Sales › Shipping Settings › Carriers, choose FedEx with “Add Carrier” and set the working mode and regions.
- 03
Enter the API Key (Client ID), Secret Key (Client Secret) and your 9-digit FedEx account number; choose the duties option (Incoterms), commercial invoice and label format.
- 04
Verify with “Test Connection”, save, and activate the carrier with “Activate”.
What you need
- A FedEx account number and an API Key / Secret Key from the FedEx Developer Portal.
- A postal code, country and phone number in your warehouse address.
- An HS code and country of origin on products shipped outside the EU (the Shipping section of the product form).
Limits to know
Things that don't work today or work differently; when they change, this page and its date are updated.
- Shipping fees are not queried from FedEx; you set the fee you charge customers with your own rates.
- Customs data is added only to shipments to recipients outside the EU; it is not added to shipments to recipients in EU countries.
- Each shipment is created as a single parcel.
- Shipment movements are not tracked in the panel; you set the “Delivered” status yourself.
- Turkish electronic export declarations (ETGB) are not prepared by the integration; with the printed commercial invoice option, the invoice PDF is not shown in the panel.
- Shipments are created for FedEx's regular scheduled pickup; one-off courier requests are not available in the panel.
Frequently asked questions
In which format do I get the FedEx label?
In the format you choose in the settings: PDF, ZPL or PNG. The label is 4×6 and appears on the order detail; choose ZPL if you use a thermal printer.
How are customs documents prepared for FedEx shipments?
For recipients outside the EU, customs data is prepared from the HS code and country of origin on the product form, and a commercial invoice is added to the shipment. No customs data is added to shipments to EU countries.
Is the shipping fee calculated by FedEx?
No. You set the shipping fee you charge customers in Sales › Shipping Settings › Pricing with your own rates; FedEx is not asked for a price.
Can I test the FedEx connection with a sandbox account?
Yes. You add the carrier in Test Mode and enter FedEx sandbox details; when you go live, you enter the live details on a separate tab.
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